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Delivering quality results
Systems road testing
In order to determine the true end-user experience it may be appropriate to conduct a road test of new hardware systems. In most instances WAT can setup a customer owned vehicle as a beta test unit. This allows us to fine tune the user experience by developing a standard for the rest of the fleet. Even if the fleet includes various vehicle models, personnel can conduct a “hands on” evaluation “live, on the road”. The experiences of your end-users are realized throughout the testing period addressing their expectations and allowing us to provide quicker results towards systems acceptance.
”I first met Dale while working as the captain at a station where he was installing our new General Dynamic MDT’s. I was first impressed with his professionalism and courteous nature, but as great as that is, it was soon overshadowed by his attention to detail and workmanship. I have worked on military and government installations over the years, and in those years I’ve seen a lot of people who work on everything from helicopters to C-130’s to very large airport rescue vehicles, and I have never seen anyone pay closer attention to the details of their work and how it will impact the entire system or vehicle than Dale. He installed the systems in our apparatus that cumulatively run nearly 8,000 calls a year. They have held up and have required little if any maintenance or repair. In fact, I cannot think of a single issue we have had with regards to the MDT or the mounting, any issues we have had has been with software. The hardware is bullet (firefighter) proof. While completing the installation on numerous apparatus, he was also able to easily troubleshoot other issues (related to electrical/wiring) we were having on apparatus. Very quickly the consensus was in from everyone in the department, if we need aftermarket electrical work to be done, Dale Nakatani needs to be the guy assigned.”
- Eric Nilson
Captain/Paramedic, Kennewick Fire Department
Systems bench testing
The manufacturers that we represent all maintain industry leading quality and performance using state-of-the-art testing facilities and equipment performed by highly trained personnel. We expect that and you expect that. But in the mobile computing environment multiple pieces of hardware work together as a system. Printers, scanners,modems, GPS, line amplifiers, cameras/video recorders, multiple antennas and more are all expected to work seamlessly, continuously, under light and heavy usage.
At WAT we want to know that all pieces of the puzzle not only work together well but setup and configure smoothly without jumping through a lot of hoops to make things work. All hardware and software components that we provide are tested standalone as well as part of a complete mobile system. We don’t want any surprises,especially when we are providing the installation.
On-site installation
Do Not bring your vehicle to us for systems installation! (we don’t have a fancy installation facility, yet) We are a totally outbound sales and service business. We are mobile systems experts so naturally we are mobile, always out and about. And that includes coming to you, your parking lot, your installation bay, your fire station,whatever your installation site may be to provide our professional services.
Many agencies assign multiple personnel to deliver vehicles to an outfitter many hours away. We think this is a waste to send trained emergency response personnel to pilot vehicles and adding to travel liability exposure. Most often we will send one integration technician to provide our services. They do not leave until all work is tested and personnel is trained. Your vehicle never leaves your sight. In doing so allows us to communicate progress and address issues that we may uncover and improve while we are already inside your vehicle.
